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Privacy Policy – PrimeSupps Australia

At PrimeSupps Australia, your privacy matters. We are committed to protecting your personal information and being transparent about how it is collected, used, and shared. This Privacy Policy explains how PrimeSupps Australia (“PrimeSupps”, “we”, “our”, or “us”) handles your personal data through our website, products, and services that reference this notice (collectively, the “PrimeSupps Services”).

What Personal Information Do We Collect?

1. Information You Provide to Us

We collect and store any information you provide while using PrimeSupps Services, including:

  • Your name, email address, shipping/billing address, and phone number
  • Payment information
  • Account details (if you create one)
  • Messages, inquiries, or communications sent to us
  • Product reviews, comments, or feedback you submit
2. Automatic Information

We automatically collect certain information when you use primesupps.com.au, such as:

  • IP address, browser type, device information
  • Date/time of visits and site activity
  • Products viewed or searched
  • Clickstream data (pages visited before/after)

We use cookies and similar technologies to recognize your browser or device. See our Cookies Policy for details.

3. Information from Other Sources

We may receive updated delivery information or service-related data from courier partners, payment gateways, and trusted third parties to ensure smooth order processing.

How We Use Your Personal Information

We use your information to operate, improve, and protect PrimeSupps Australia Services, including:

  • Processing orders and delivering products
  • Providing customer support
  • Improving site performance and user experience
  • Personalizing recommendations and content
  • Ensuring compliance with Australian laws
  • Detecting and preventing fraud
  • Sending promotional emails (only if you opt in)

Cookies and Identifiers

Cookies help us:

  • Recognize your device
  • Store preferences
  • Improve functionality
  • Personalize offers and browsing experience

Disabling cookies may affect how primesupps.com.au performs.

Do We Share Your Information?

1. Third-Party Service Providers

We share information only with trusted partners who help us operate our business, such as:

  • Shipping and courier companies
  • Payment processors
  • Marketing and analytics platforms
  • IT infrastructure and support providers

These partners are required to protect your data and use it only for the intended service.

2. Legal Requirements

We may disclose information if required under Australian law, regulatory obligations, or valid legal processes.

3. Business Transfers

If PrimeSupps Australia is involved in a merger, acquisition, or asset sale, customer information may be transferred under strict confidentiality, consistent with this Privacy Policy.

How Do We Protect Your Information?

We use industry-standard safeguards, including:

  • SSL/TLS secure transmission
  • PCI-DSS compliant payment processing
  • Access-controlled servers
  • Regular monitoring and security practices

We encourage you to protect your login information and sign out on shared devices.

Advertising and Marketing

Third-Party Advertisers

PrimeSupps may display ads or links from third-party networks. These networks may collect non-identifiable interaction data but do not receive personal details from us.

Advertising Technologies

We may use anonymized data, such as hashed emails, for interest-based advertising through cookies or pixels.

Your Ad Choices

You may opt out of personalized ads through browser settings or via third-party preference tools. See our Interest-Based Ads Policy for more information.

Your Rights and Access to Information

If you have an account, you can access:

  • Personal details (name, email, phone)
  • Saved addresses
  • Order history
  • Payment methods
  • Communication preferences

You can update this information anytime via Your Profile or by contacting support@primesupps.com.au.

Your Choices

  • You may update, correct, or request deletion of your personal data
  • You may opt in or out of marketing emails
  • You can manage cookies and tracking settings
  • You can request data access or portability by contacting us

Children’s Privacy

PrimeSupps Australia does not knowingly collect personal information from individuals under 18. Minors may use PrimeSupps Services only with supervision from a parent or guardian.

Data Retention & International Transfers

Retention Period

We retain your data only as long as needed to fulfill services and meet legal obligations, generally up to 7 years for accounting and compliance.

International Transfers

Some data may be stored or processed outside Australia. We ensure strict safeguards in accordance with Australian privacy regulations.

Contact Us

If you have any questions, requests, or concerns regarding your personal information, please contact:

PrimeSupps Australia

Email: support@primesupps.com.au

Website: primesupps.com.au

We may update this Privacy Policy periodically. Please review it regularly for the latest version.