Communications with Support
Communicating with Primesupps Support
At Primesupps.com.au, we strive to provide a positive, respectful, and professional environment for all interactions between our customers and support team.
Respectful Communication Policy
All communication with Primesupps staff—whether by phone, email, or chat—must remain courteous and respectful. We do not tolerate offensive, threatening, or inappropriate behavior, in line with our Terms and Conditions.
Zero Tolerance for Abuse
To protect our team members and maintain service quality, we enforce a strict zero-tolerance policy against the following behaviors:
- Verbal abuse, insults, or threats of any kind (physical, emotional, or reputational).
- Discriminatory language or harassment based on race, gender, sexual orientation, disability, religion, or nationality.
- Obscene or inappropriate language, gestures, or conduct.
- Attempts to contact support staff outside official channels (e.g., via personal emails, social media, or phone numbers).
Consequences of Inappropriate Conduct
We reserve the right to take necessary action if any customer engages in abusive or inappropriate conduct, including:
- Restricting access to our support team.
- Suspending or permanently closing the customer’s Primesupps account.
Our goal is to maintain a respectful environment for customers and employees alike. We appreciate your understanding and cooperation.
For full details, refer to our Terms and Conditions.