Important Information About Delivery Speeds and Charges
primesupps.com.au
Important Information About Delivery Speeds and Charges
At Primesupps, we aim to deliver your supplements and health essentials as quickly and reliably as possible across Australia. However, delivery speeds, availability, and charges can vary based on factors like your delivery address, item type, and order time.
Key Information to Know
- Remote or Regional Addresses: Some remote postcodes may not be serviceable. You’ll be notified at checkout if an item cannot be delivered to your location.
- Delivery Speed Estimates: Delivery estimates provided during checkout are based on your postcode and product availability. Factors such as public holidays, natural events, and courier demand can affect timelines.
- Accurate Shipping Address: Double-check your shipping address at checkout. Incorrect addresses may result in delays, failed deliveries, or additional fees.
- Postcode-Based Charges: Shipping charges vary by delivery postcode and product weight. You’ll see final charges clearly before completing your order.
- Standard Cut-off Time: Orders placed before 4:00 PM AEST are typically processed the same day. After this time, dispatch may roll over to the next business day.
- Backordered or Out-of-Stock Items: Delivery may be delayed if your item is temporarily out of stock. You’ll see the estimated dispatch date on the product page.
- Weekend and Holiday Delivery: Courier partners may offer Saturday delivery in metro areas. Orders placed on public holidays are processed the next business day.
- Heavy & Bulky Orders: Items over 22 kg or large dimensions may have different delivery timelines and charges. These will be reflected during checkout.
- Split Shipments: If your items come from multiple locations, your order may be shipped in multiple parcels. Shipping costs and tracking will be shown per shipment.
Live Shipping Cost & Delivery Time
You’ll always see an estimated delivery date and any shipping fees on the checkout page before you confirm your order.
Tracking & Delays
Once dispatched, tracking details will be emailed to you. If your parcel is delayed or hasn’t arrived as expected, contact our support team immediately:
Email: support@primesupps.com.au
If we’re at fault, we’ll issue a refund or send a replacement, depending on item availability.