Delivery Availability and Restrictions
Delivery Availability and Restrictions
At Primesupps.com.au, we aim to deliver orders as efficiently as possible to all eligible addresses in Australia. You can check whether an item is deliverable to your location by entering your postcode on the product page or during checkout.
When Delivery May Be Restricted
There are cases where delivery may not be possible due to courier limitations, regulations, or the nature of the item. If a product cannot be shipped to your location, you’ll be notified at checkout.
Common Delivery Restrictions
- Item exceeds courier weight/size limits.
- Item contains restricted materials (e.g., flammable goods, pressurised aerosols, certain supplements with shipping restrictions).
- Remote or offshore locations where courier services are limited or unavailable.
- PO Boxes or Parcel Lockers for bulky or age-restricted items.
- Delivery not permitted due to local or regulatory restrictions.
Note: Product availability and delivery eligibility are determined based on your shipping address and product type. We continuously update our system to reflect accurate eligibility.
How to Check Delivery Availability
- On each product page, enter your postcode to confirm availability before adding to cart.
- During checkout, you’ll be alerted if any item in your cart is not deliverable to your provided address.
- Delivery options may vary based on whether your address is in a metro, regional, or rural zone.
Important Notes
- Delivery options and service availability may change based on courier updates or regional disruptions.
- If a product is not eligible for delivery to your area, it must be removed from your cart to proceed with checkout.
- We do not offer international shipping at this time. Deliveries are limited to Australian addresses only.
Helpful Tips
- Always ensure your saved address is up to date for accurate delivery options.
- If an item cannot be delivered to your address, you will be notified and prevented from completing checkout until the issue is resolved.
- Check product-specific delivery notes listed on the product page, especially for large or regulated items.
Need Help?
Still unsure about delivery to your area? Contact our support team for clarification:
Email: support@primesupps.com.au
Support Hours: Monday to Friday, 10 AM – 6 PM AEST