How Refunds Are Issued
How Refunds Are Issued
At Primesupps, we aim to provide a clear and timely refund process. Most refunds are returned to the original payment method used during checkout—whether you purchased supplements, apparel, or fitness accessories.
How to Track a Refund
To track your refund:
- Log in to your Primesupps account and visit the "Your Orders" section.
- Check the email inbox linked to your account for a refund confirmation message.
- Monitor your payment account (bank/card) or your Primesupps Gift Card balance.
Need Assistance?
- If your refund hasn't arrived after the expected timeframe, check with your bank first.
- If you're unable to locate it, please email us at support@primesupps.com.au with your order ID.
Refund Processing Timeline
Once your returned product is received and inspected, we will issue a Refund Confirmation Email. Refund timelines start after this confirmation:
| Original Payment Method | Refund Method | Estimated Time (After Confirmation) |
|---|---|---|
| Credit Card | Back to Same Card | 2–10 business days |
| Debit Card | Back to Same Card | 2–10 business days |
| Gift Card (Primesupps) | Gift Card Balance | 1–2 business days |
| Mixed Payment (Card + Gift Card) | Gift Card refunded first, remaining to card | Refer to above |
| Promotional Code or Credit | No refund (non-cash) | N/A |
Currency & International Refunds
For orders placed from New Zealand:
- Refunds are issued in AUD using the exchange rate on the date of refund processing.
- International returns may take up to 30 days to reach us.
- After receipt, processing takes 1–5 business days.
If You Haven’t Received Your Refund
- Ensure the refund window for your payment type has passed.
- Look for the credit under "Primesupps" or with your order ID on your bank/card statement.
- Check your Primesupps Gift Card balance if applicable.
- Still no refund? Email support@primesupps.com.au and we’ll help track it.
Important Notes
- Refunds are sent to the original payment method by default.
- You may request store credit (Primesupps Gift Card) instead of a direct refund.
- If requested, we can provide an ARN (Acquirer Reference Number) to assist your bank in locating the transaction.